Customer service

Customer self-service 

Are you an existing customer?

If you have any questions about your contract or invoices, our VNR customer portal is available to you at all times.

Register here now:



You have questions? We have the answers!

Here are our frequently asked questions:




Call us

Do you have a question about your subscription or a product?

You can reach out to our Customer Service Team daily from 7:00 a.m. to 10:00 p.m. on +49 228 9550 100.

You will get a callback on your preferred date:

Contact form

How can we help you?

Not yet a customer but interested in one of our products? Haven’t  found the answer to your question in the FAQs or the customer self-service section?

Then click here:


Quick and easy!

Call on +49 228 9550 280 or chat on

Contact form

    Do you already have a subscription with us and want to change your address? Feel free to use our VNR customer portal and change your address yourself with ease. Sign up here.
    Need a copy of one of our invoices? Feel free to use our VNR customer portal and download the copy directly. Sign up here.
    To cancel, you can simply use the VNR customer portal. Sign up here.
    Do you have another request? There is room for it here:
    Call-back service

      To speak with us personally, just enter your contact details, and our service team will be happy to call you back: Monday to Friday, 8 a.m. to 6 p.m.

      Please select date*:

      Our Customer Service Team looks forward to hearing from you.